Shipping policy
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Shipping Policy
Last updated: September 26, 2026
Thank you for shopping at GearWildwood.
We aim to process and deliver your order as quickly and efficiently as possible. Please review our shipping policy below.
Order Processing
Orders are typically processed within 1–3 business days after payment is successfully confirmed.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been shipped, you may receive a confirmation email containing tracking information, if tracking is available for your shipment.
Shipping Times
Estimated delivery times may vary depending on the destination, product availability, supplier location, and shipping method.
Typical estimated delivery times are:
- Europe: 7–20 business days
- United States: 7–20 business days
- Canada: 10–25 business days
- Australia and New Zealand: 10–25 business days
- Other international destinations: 10–30 business days
These delivery times are estimates only and are not guaranteed.
In some cases, delays may occur due to customs processing, high order volumes, carrier delays, weather conditions, public holidays, or other circumstances outside our control.
Shipping Costs
Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping on selected products, orders, or destinations.
Tracking Information
Where available, tracking information will be provided after your order has been shipped.
Please allow a few business days for the tracking information to become active.
Multiple Packages
Some orders may contain products shipped from different warehouses or suppliers.
As a result, your order may arrive in separate packages and on different dates.
You will not be charged additional shipping fees because an order is delivered in multiple packages unless otherwise stated at checkout.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your shipping information, please contact us as soon as possible.
Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.
GearWildwood is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery period, please contact us and we will assist you in investigating the shipment.
Please note that shipping delays caused by the carrier, customs authorities, or other circumstances outside our reasonable control may occur.
If a package is confirmed as lost, we will review the situation and provide an appropriate solution in accordance with our refund and return policies.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
GearWildwood is not responsible for delays caused by customs authorities.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible after delivery.
Please include:
- your order number;
- a description of the issue;
- clear photos or videos showing the damaged package and product.
We will review your request and assist you accordingly.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellation once the order has entered processing or has already been shipped.
Contact Us
If you have any questions regarding shipping or delivery, please contact us at:
Email: marioboboc17@gmail.com
Store: GearWildwood
We will do our best to respond as quickly as possible.