Sigur. Pentru GearWildwood, fiind operat de un SRL din România, e bine ca politica să respecte și dreptul de retragere de 14 zile pentru cumpărăturile online din UE. European Union

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Return & Refund Policy

Last updated: September 26, 2026

Thank you for shopping at GearWildwood, operated by GAZEBO PLAST TEHNOLOGIC S.R.L.

We want you to be satisfied with your purchase. Please read our Return and Refund Policy carefully before placing an order.

14-Day Right of Withdrawal

If you are a consumer located in the European Union, you generally have the right to withdraw from your purchase within 14 days from the date you receive the product, without having to provide a reason. European Union

To exercise your right of withdrawal, you must contact us within this 14-day period at:

Email: marioboboc17@gmail.com

Please include:

• Your full name
• Order number
• Product(s) you wish to return
• Reason for contacting us, if you wish to provide one

After receiving your request, we will provide you with the necessary return instructions.

Return Conditions

To be eligible for a return, the product should be returned in substantially the same condition in which it was received.

Customers should handle products only to the extent reasonably necessary to establish their nature, characteristics and functionality.

Where possible, products should be returned with their original packaging, accessories, manuals and other included items.

Products showing excessive use, damage caused by the customer, missing components, or misuse may be subject to a reduction in the refunded amount where permitted by applicable law.

Return Shipping Costs

For returns made simply because you changed your mind under the 14-day right of withdrawal, the customer is responsible for the direct cost of returning the product, unless GearWildwood agrees otherwise.

Under EU consumer rules, consumers may be required to pay return shipping costs if they were informed of this before purchasing. European Union

Please do not return products to the sender address shown on the original package without first contacting us.

Because some products may be shipped from different warehouses or fulfillment partners, the correct return address will be provided after your return request is approved.

Damaged, Defective or Incorrect Products

If you receive a product that is:

• damaged;
• defective;
• significantly different from the product ordered; or
• the wrong product,

please contact us as soon as possible at:

marioboboc17@gmail.com

Please provide:

• Your order number
• A description of the problem
• Clear photos and/or videos showing the issue
• Photos of the packaging, where relevant

We will review the issue and provide an appropriate solution in accordance with applicable consumer protection laws.

Depending on the circumstances, this may include repair, replacement, refund, or another legally applicable remedy.

For defective products covered by EU consumer guarantees, the consumer should not bear the costs associated with bringing the goods into conformity, including necessary shipping costs. European Union

Refunds

Once we receive and inspect the returned product, we will notify you regarding the status of your refund.

If your refund is approved, the amount will be returned using the original payment method, unless another method is expressly agreed.

Please note that your bank, credit card provider, or payment processor may require additional time to process the refund.

Where required by applicable law, standard delivery costs paid for the original order may also be refunded.

Additional costs resulting from a more expensive delivery method specifically chosen by the customer may not be refundable where permitted by law.

Return Deadline

After notifying us that you wish to exercise your right of withdrawal, you should return the product without undue delay and in accordance with the return instructions provided by us.

Please retain proof of shipment until the return and refund process has been completed.

Non-Returnable Products

Certain products may be excluded from the right of withdrawal where allowed by applicable law.

These may include, for example:

• Products made according to the customer's specifications or clearly personalized
• Products that deteriorate or expire rapidly
• Certain sealed products that cannot be returned for health protection or hygiene reasons once unsealed
• Sealed software, audio or video products that have been unsealed
• Digital content in circumstances where the customer expressly agreed to lose the right of withdrawal after performance began

Applicable exclusions are subject to Romanian and European Union consumer protection law. European Union

Exchanges

If you would like to exchange a product, please contact us at:

marioboboc17@gmail.com

Depending on product availability and the circumstances of the request, we may offer a replacement or ask you to return the original product and place a new order.

Lost Packages

If tracking information indicates that a package has been lost or if the package has not arrived within a reasonable period after the estimated delivery window, please contact us.

We will investigate the shipment with the carrier or fulfillment partner and provide an appropriate solution based on the circumstances.

Refused or Unclaimed Deliveries

If a package cannot be delivered because the customer provided an incorrect or incomplete address, refused delivery without exercising a valid legal right, or failed to collect the package, additional shipping costs may apply where permitted by law.

Any refund will be handled in accordance with applicable consumer protection laws and after considering any legally deductible costs.

Order Cancellations

If you wish to cancel an order before it has been shipped, please contact us as soon as possible.

We cannot guarantee cancellation once the order has entered fulfillment or has already been shipped.

Your statutory right of withdrawal remains unaffected where applicable.

Contact Information

For any questions regarding returns, refunds or damaged products, please contact:

GAZEBO PLAST TEHNOLOGIC S.R.L.
Brand: GearWildwood
Company registration number: J16/2177/2022
CUI: 46615721
Email: marioboboc17@gmail.com
Registered office: Filiași, Str. Tudor Vladimirescu, nr. 2A, bl. A4, sc. 1, ap. 1, Dolj, Romania